After Sales & Service
WhiteWater's After Sales & Service department specializes in helping our customers perform preventative maintenance to ensure the lifetime of their waterpark is maximized.
WhiteWater's After Sales & Service expertise includes:
- Waterslide Repair - qualified technicians to repair damaged fiberglass
- Replacement Parts and Materials - waterslide parts, gel coat and caulking, AquaPlay™ parts and paint
- Slide Resurfacing - re-gel coat the slide surface
- Slide and AquaPlay™ Repair and Maintenance - annual inspections, repair waterslide leaks, gel coat repair and paint repair
- Slide Dispatch Systems - add to existing waterslides
- Service and Maintenance Contracts - packages for regular and seasonal maintenance
Below are our recommendations for some Frequently Asked Questions.
Where can I buy gel coat and putty to repair small chips and cracks in the slides?
WhiteWater sells gel coat and putty in small quantities for slide repair.
Where can I buy paint for AquaPlay™ structures?
WhiteWater sells paint for AquaPlay™ structures, or can provide information for local distributors.
Where can I get a replacement Operations & Maintenance manual?
WhiteWater can provide replacement Operations & Maintenance manuals, administration fees and shipping charges will apply.
How often should I clean and wax the slide?
Slides should be cleaned and waxed at least twice a year for seasonal operations, more than twice if the facility is open year round.
What do I use to clean and wax the slides?
For removal of surface dirt, grease and sunscreen use a soft bristled brush with a mild detergent such as 3M™ Multi-Purpose Boat Soap. For hard water build up use CLR® or other cleaners specific for this purpose. For difficult stains, use a cut polish or rubbing compound and finish wax or a combination product such as 3M™ Marine Fiberglass Restorer and Wax. The fiberglass finish should be waxed and buffed with a high quality paste wax or polish containing ultra violet screens. The more often the surface is cleaned and waxed the longer it will last.
What is the life expectancy of the slide?
Life expectancy is dependant on maintenance. The better you maintain the slide, the longer it will last.
What is the material used to seal the joints of the slide?
A polyurethane sealant called SikaFlex 1A is to prevent the slide joints from leaking.
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