Privacy Policy

Introductory Statement

Thank you for visiting WhiteWater West’s website and carefully reviewing this privacy policy (the “Privacy Policy”). The Privacy Policy has been compiled to better serve you by explaining what personal information we collect, how we use and protect this personal information, and your rights regarding same. Your personal information, or data, is any information that can be used to identify you, such as your name, contact details or financial account information. Please read the Privacy Policy carefully and note that it applies to data collection through our website located at

Information We Collect

Information You Give Us

When ordering or registering on our website you may be asked to provide personal information such as your name, email address, mailing address, or other details. The period for which we store this data is determined by the type of data and the purpose for which we process it.

Information We Collect Automatically

We collect some personal information automatically when you access our website, primarily through the use of Cookies. Cookies are small data files that are sent from a website’s server and are stored on your device’s hard drive either for the duration of your visit or for a fixed period of time. The information we collect helps us understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic to offer better site experiences and tools in the future. The period for which we store this data is determined by the type of data and the purpose for which we process it.

We also use Google Ad Sense Advertising. Google, as a third-party vendor, uses Cookies to serve ads on our website. Google’s use of the DART Cookie enables it to serve ads to you based on your previous visits to our site and other sites on the internet.

Why We Collect and Process Information

We use the information we collect about you for a variety of purposes, including to:

  • Process your purchases or requests for products and services;
  • Pursue our legitimate business interests, such as:
  • responding to your customer service inquiries and requests for information;
  • detecting, preventing or investigating security breaches or fraud; and
  • maintaining, improving and analyzing our website, mobile applications, ads and the products and services we offer.

When Do We Share Your Information

We share your information in the following circumstances:

Lawful Interests – We may release information when it is appropriate to comply with the law, enforce our website policies or protect ours or others’ rights, property or safety.

When You Give Consent – We do not sell, trade, or otherwise transfer your personal information to third parties unless you have given consent.

Website Hosting – We share your information with website hosting partners and other parties who assist us in operating our website, conducting our business or serving our users. These parties are required to keep all personal information confidential.

Your Choices

Google Ad Sense Advertising – You can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Cookies – You can choose to have your computer warn you each time a cookie is being sent, or you can turn off all cookies, by using your browser settings. If you are unsure how to do this, locate your browser’s Help Menu.

Do Not Track Signals – We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place.

How We Protect Your Information

While no system or network is guaranteed to be 100% secure, we implement a variety of security measures when you enter, submit, or access your information to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. Moreover, all transactions are processed through a gateway provider and are not stored or processed on our servers.

Your Rights

You have the following rights with respect to personal information collected through our website:

  • Withdrawal of Consent – You have the right to withdraw your consent at any time;
  • Right to File Complaint – You have the right to file a complaint regarding WhiteWater West’s practices with respect to your personal information within the supervisory authority country or EU member state;
  • Access – You may request information about your personal information collected and you can request to obtain a copy of same;
  • Rectification – You may request a correction or supplement to such data if your personal information is incorrect or incomplete;
  • Erasure – You may request that your personal information, in whole or in part, be erased from our systems;
  • Restriction – You may request to restrict the processing of your personal information;
  • Portability – You may request a copy of your personal information in a machine-readable format. You may also request that your personal information be transmitted to another entity where such transmission is feasible; and
  • Objection – You may contact WhiteWater West to inform us of your objection to the collection or use of your personal information for certain, or all, purposes.

Use By Children

We do not intend for our website to be used by anyone under the age of 13. Where the child is below the age of 13 years, the collection of personal information shall only occur if and to the extent that consent is given by the holder of parental responsibility over the child. If you are a parent or guardian and believe we may have collected information about your child without your consent, please contact us as described in the “Contact Us” section of this Privacy Policy.

Changes to Privacy Policy

WhiteWater West is committed to effectively communicating our data collection and protection practices, and we may therefore amend the Privacy Policy to ensure it reflects any changes to these practices. The effective date of the most recent Privacy Policy is noted at the bottom of this document. We encourage you to periodically review the Privacy Policy when returning to our website to be informed of any changes. If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by posting notice of the changes on this webpage. Please note that by using WhiteWater West’s website, you signify your agreement with the terms of the Privacy Policy and your continued use constitutes your acceptance of any changes.

Contact Us

We welcome your questions, comments and concerns about privacy. You can contact WhiteWater West Customer Service by email at, phone at 604-273-1068, or by mail at the address below:

WhiteWater West
6700 McMillan Way
Richmond, BC V6W 1J7