Maintaining a water park is as critical as investing in one. We know downtime not only leads to loss in revenue but also bad online reviews. At WhiteWater, we stand by our products and take a proactive approach to helping clients achieve high performance on their investments.
Going beyond maintenance and support, our Performance Services Team will partner with you to ensure you make the most out of your water park’s equipment, staying with you throughout an attraction’s entire life cycle.
OPTIMAL TIMES TO CALL FOR PARTS AND SERVICES
To help you open your park looking great and performing great season after season, here is a calendar of recommended times to contact our Performance Services team as well as when to get refurbishment work done so that you can better plan and avoid last minute stress.
SLIDE RESTORATION AND RESURFACING – FOR A REFRESHING, CLEAN LOOK
We’re sure you’d agree: faded and chipped water slides look unappealing to guests. WhiteWater’s resurfacing and refurbishing services include gelcoating, waxing, repairs to chips and cracks, water slide joint inspection and realignment, and more. Our experts can help you with a performance assessment to make slides a smoother ride and keep them looking shiny and new for years to come.
Retrofits and Additions – Entice Guests with New Features
By retrofitting and adding new features, you can create a fresh attraction from an existing one—without the price tag of brand-new equipment. For example, you can add new interactive elements to your AquaPlay unit. You can add light and sound effects to your racing slides. You can add AquaLucent effects to your dark tubes. Let’s work together on the possibilities.
EQUIPMeNT and Replacement – Have the Essentials on Hand
If spare and replacement parts were people, they would be the unsung heroes of maintenance work. So make sure you have enough in stock and order ahead. We’ve got you covered; find the parts you need in our eStore or give us a call.
Training and Education – Learn Directly from the OEM
Knowledgeable staff makes for a safer park, but how do you make sure the information is passed down when the industry is so cyclical? Learn directly from the original supplier with WhiteWater’s Performance Services Team. We will train your operators on how to take care of your attractions, what to look for in what frequency, what the common spare parts are, how to test water, how to make adjustments, etc.
After the sessions, our trainer will be available to answer any questions you may have specific to your water park’s equipment and operating conditions. It’s like having your own one-on-one adviser.
Slide Recertification – Ensure Safety and Performance after Resurfacing
When the operating parameters or the ride dynamics of a water slide change, e.g. through resurfacing or other ride modifications, the slide would need to be recertified/recommissioned by the original manufacturer in order to ensure rider safety and performance. Recommissioning can only be done after detailed inspection and testing, with the test plan determined by the type of ride. WhiteWater includes recertification as part of our slide resurfacing services.
Life Floor – Provide a Safer Play Surface AND Give Off Cool Vibes
Create a dramatic transformation with Life Floor, a foam-rubber flooring system suitable for aquatic environments, that is highly customizable in terms of colour and design. Life Floor not only reduces slipping and prevents burns, it will make a night-and-day difference to the look and feel of your facility.
Worry-Free Maintenance Packages – Because No One Likes a Nagging Feeling
Facing staffing issues? With our customizable water park maintenance package solution, we will take care of all your regular service requirements so that your equipment is always running at peak performance. Just let us know what you need and how often, and we will schedule it so you don’t have to worry about it.
Global Availability
Located across the globe and speaking multiple languages, the Performance Services Team is ready to answer your water park maintenance and support requests 24 hours a day. Meet the friendly faces here.
Learn from the Water Park Maintenance Pros: WhiteWater How-To Videos
Daily checks for water slides
Buffing and waxing water slides
Recaulking water slide joints
Water Park Maintenance Resources
AVOID LIABILITY PITFALLS: THE TRUTH ABOUT SLIDE RESURFACING AND RE-COMMISSIONING
Learn about important questions to ask your water slide restoration service provider and why your liability could be affected after resurfacing.
THINGS YOU MIGHT NOT KNOW ABOUT WATER SLIDE REFURBISHMENT
What are some some common questions and misconceptions about water slide restoration? Let’s start with the lingo.
TIPS TO GET WATER PARK OPERATORS THROUGH THE BUSIEST TIME OF YEAR
Our Performance Services team shares their best maintenance and support tips for water park operators at the height of the season.
PERFORMANCE SERVICES CASE STUDIES
CASE STUDY: AQUATIC PLAY REFRESH AT AQUAPARK DALMATIA AT AMADRIA PARK
WhiteWater worked with Amadria Park in Croatia to breathe new life into the popular RainFortress 4 aquatic play structure that had been entertaining guests for over 10 years.
SPOTLIGHT: WATER PARK MAINTENANCE AND SUPPORT IN THE MIDDLE EAST
Take a look at how WhiteWater has expanded and strengthened its maintenance and support department in this region, with an example of work done at Wild Wadi Waterpark in Dubai.
CASE STUDY: WATER SLIDE RESTORATION AT LEGOLAND® FLORIDA RESORT (WITH VIDEO)
After many years under its belt, Joker Soaker welcomed a revitalization. Here is how WhiteWater worked with LEGOLAND Florida Resort to make the attraction look—and function—great again.
Achieve high performance on your water park investment.
Get in touch
"We were impressed with WhiteWater’s professionalism in this AquaPlay refurbishment project. As the original manufacturer, the team came into this job with an eye for detail and deep knowledge of the products, parts, and construction. We were especially happy with the creative solutions the team developed onsite, which aligned with our LEGOLAND theme to provide a custom look that went beyond our expectations. The high quality of work made this project a success."Kevin Carr
Hotels Director, Merlin Entertainments
"We are extremely happy with WhiteWater for the outstanding job they did on bringing our water slides back to life. The team put in a lot of hard work and attention to detail to complete the project beyond our satisfaction. Our slides look brand new!"Brandon Pope
Director, Kamp Dels
"If I ever need repair or replacement parts everyone in the Maintenance and Support department has always been very helpful and professional; my lead times are minimal, their staff are friendly and efficient and they also inform me if any delays are expected. I highly recommend them."Roger Skaggs
Maintenance Supervisor, NRH2O Family Water Park
"We are extremely happy and grateful to WhiteWater for the outstanding job they did on upgrading our slide tower and AquaPlay structure. After many years of family fun we needed the expert guidance and direction for this project. The hard work, dedication, and attention to detail was shown all throughout by experienced and passionate WhiteWater staff. They completed the project beyond our satisfaction while dealing with the challenging effects of the pandemic."Tim Miller
Water Park Supervisor, City of Palmdale
